Customer Service Executive - UCV Finance - UCV Finance - Motor Finance - Sales - Namakkal - Mithun Arcade - CSE
- India
- Permanent
- Full-time
Title: Customer Service Executive
Level: Executive
Reports to: Sales Manager
Section: Sales - Vehicle Finance
Department: Sales
Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfactionKey Accountabilities:Lead Generation
- Generates lead for deals through interactions with DSE or through channel partners/open market
- End to end customer relationship management including explaining product offerings and resolving sales queries
- Cross-selling product offerings to customers
- Educates customer with information to build their understanding of issues and capabilities
- Goes beyond their day to day work to assist customers in a positive manner
- Maintaining relationship with assigned dealer
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
- Internal Stakeholder Management
- Interact with operations and credit team in order to ensure smooth processing of loan applications
- 1st EMI Resolution
- RC Collection
Experience: 0-2 years' work experience only in Vehicle SalesSkills & CompetenciesFunctional Competencies
- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge
- Execution Excellence
- Customer Centricity
- Should have learning attitude
- Should have bike and license
- Should have good knowledge of RTO
- Should have product knowledge