Lead Assistant Manager
- Noida, Uttar Pradesh
- Permanent
- Full-time
Experience: 6–10 years
Department: Product Management
Reporting to: AVP – Product ManagementAbout the RoleWe are seeking a dynamic and results-driven Product Manager to lead the strategy, roadmap, and delivery of Workforce Management (WFM) solutions within EXL. You will work closely with cross-functional teams, stakeholders, and clients to design and optimize innovative products that drive efficiency, operational excellence, and value for our customers.Key ResponsibilitiesProduct Ownership: Lead the end-to-end lifecycle of WFM products, including ideation, requirements gathering, roadmap development, prioritization, release planning, and continuous improvement.Strategy & Vision: Define and articulate the product vision, strategy, and objectives for WFM solutions in alignment with EXL’s business goals and market trends.Stakeholder Management: Collaborate with clients, business leaders, operations, technology, and support teams to understand needs, gather feedback, and drive adoption.Market & Competitor Analysis: Conduct research on industry trends, competitor products, and customer requirements to inform product development and positioning.Requirement Gathering: Translate business needs into clear product requirements (PRDs), user stories, and acceptance criteria.Agile Delivery: Work with engineering and design teams in an Agile/Scrum environment to deliver high-quality features on time and within scope.Go-to-Market: Support go-to-market activities including product launches, training, sales enablement, and marketing communications.Performance Measurement: Define KPIs, monitor product performance, and drive data-driven decision-making to maximize product impact.Risk Management: Identify product risks and implement mitigation strategies.Required Skills & QualificationsBachelor’s degree in Engineering, Business, Computer Science, or a related field; MBA preferred.6–10 years of experience in Product Management, preferably in WFM, BPO, BPM, SaaS, or enterprise platforms.In-depth knowledge of Workforce Management processes, technologies, and best practices (forecasting, scheduling, real-time management, reporting, etc.).Strong understanding of the EXL business model, client needs, and operational processes.Proven track record of delivering enterprise-scale products from concept to launch.Excellent communication, presentation, and stakeholder management skills.Strong analytical, problem-solving, and decision-making abilities.Hands-on experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence, Aha!).Familiarity with data visualization, analytics, and reporting tools is a plus.Preferred SkillsExperience working with BPO/BPM clients and operations.Prior exposure to AI/ML-driven WFM tools or automation technologies.Certifications: Certified Scrum Product Owner (CSPO), PMI-ACP, or equivalent.