We are seeking a passionate and empathetic Customer Experience Executive to manage post-purchase interactions and ensure a seamless, delightful journey for every customer. You will be the first line of support and the warm, human voice behind our brand.Key Responsibilities:1. Serve as the main point of contact for customer queries via email, chat, and phone.2. Manage the post-purchase journey including order tracking, issue resolution, and returns.3. Address customer complaints with professionalism, empathy, and swift resolution.4. Collaborate with logistics and product teams to troubleshoot issues.5. Identify and escalate common customer pain points to improve overall experience.6. Create and maintain accurate, clear, and concise support documentation and FAQs.7. Monitor customer satisfaction metrics and contribute to improving CSAT scores. (ref:updazz.com)