Area Sales Head - Tata Eco System

Chennai, Tamil Nadu
Permanent
Full-time

1 month ago

Job Description:A Position OverviewPosition TitleArea Sales Manager - TESDepartmentTata Eco SystemLevel/ Band401/ ManagerRole Summary: Drives sales in the mapped geography through liaison with Tata Group Companies, TAIA HO, Interacts with stakeholders to motivate them to sell company products, Manages customer queries & complaints & ensures they are resolved.B Organizational RelationshipsReports ToZonal Head - TESSupervisesRelationship ManagersC Job DimensionsGeographic Area CoveredAs per given geographyStakeholders InternalDistribution Operations, Operations, Marketing, HR, TES Relationship TeamExternalTata Group CompaniesD Key Result AreasDrive sales in the region through liaison with TES Relationship Team· Top line and bottom line responsibility for sales targets (Team + Direct)· Coordinate with the senior management of TES to set targets & review mutual expectations· Coordinate with TES HO Team to decide contests for their sales teams· Arrange for marketing materials· Interact regularly with stakeholders to provide them with sales status , product updates, business required etcInteract with sales staff of to motivate them to sell company products· Visit the branches of stakeholders on a regular basis to observe the sales process & resolve any escalated queries· Inform the sales staff at the branches about the various contests being held & motivate them to perform better· Track business on a daily basis & give feedback to sales team as well as senior management· Facilitate delivery of marketing material to outstation locationsManage customer queries & complaints & ensure they are resolved· Handle customer queries & complaints received through stakeholders· Facilitate case submission & issuance for the sales teams· Coordinate between Sales stakeholders & HO teams to ensure all pendencies are resolved· Facilitate claims resolution & give update on the same to sales stakeholdersManage & develop a team of reportees· Set targets for the reportees & review their performance on regular basis· Set sales strategies for the team and follow up with the team to ensure that they are achieving their targets & provide them with regular feedback· Provide support to team members in every possible way for them to achieve their targetsDrive adherence to SOP’s & ensure compliance· Ensure compliance in business· Ensure that the form is being filled correctly to avoid any fraud or misrepresentation· Educate the sales teams on the importance of compliance· Ensure that no misselling happens at the sales offices & that no wrong information is being given outE CompetencyCompetency For
Area Sales ManagerProficiency ScaleProficiency Scale DescriptionConsumer FocusUnderstands the consumer life cycle, makes him/her feel valued and provides a value proposition suitable to the customer and make him/ her a brand ambassador by making use of functional knowledge and expertise4Is aware of the all latest offerings available in the market place and uses that information to create an environment where team/s are empowered to put consumers first. Organizes processes around consumer needs by taking into account the complex and sensitive information to meet their long term needs.Implements feedback system to improve consumer experiences at each touch point. Acts as a catalyst to backend support, service team and product teams to create more consumer focused product / servicesBuilding andManaging RelationshipsCollaborating with key stakeholders and team members to build positive working relationships based on confidence, trust and sensitivity to facilitate the accomplishment of common work/ business goals.4Proactively seeks out to identify and establish relationships which might be crucial for achieving long term success. Builds strong alliances with intra department colleagues / stakeholders that would support his/her team achieve business results. Takes efforts to ensure that key contacts and networks also find it beneficial to maintain relationships. Encourages own team members to build nurturing relationshipsEffective CommunicationAble to communicate accurately and concisely with various stakeholders by adapting communication methods based on situation and well reasoned arguments to convince and persuade stakeholder to achieve win-win situations4Creates an environment where team/s are encouraged and developed to enable them to communicate effectively with consumers and stake holders. Facilitates the understanding of complex messages to teams and stake holders by using appropriate communication techniques and ensures that the team is well versed with the skills and tools required to effectively communicate to various stake holders. Encourages the team to follow best sales communication practices adapted from similar line of business and sets them up for success.Taking OwnershipAchieves results by taking responsibility proactively and by making timely decisions withspeed & urgency4Proactively sets stretched targets for team and empower/motivate them to achieve the same. Takes responsibility for self and team’s productivity even under testing situations. Recognizes ways of improving team productivity and customer service standards and makes critical decisions which has an impact on improving them. Understands how to divert teams effort in achieving broad business objectives/targets and consistently drives them for results.People ManagementDevelop and manages individuals and team performances through constructive feedback, coaching and mentoring.4Creates a collaborative environment and continuously motivates The team to work together. Empathizes and maintains an on-going two way communicationWith team members. Makes team members understand criticality of their contribution to the team’s success and facilitates understanding ofInterdependencies among roles. Advices and coaches others by sharing experiences and Discussing how to handle current or anticipated concerns.F Skills RequiredTechnicalBehavioralEssentialDesiredInterpersonal skills·Communication skills·Creative thinking skills·Supervising/Leadership skills·Teamwork Skills·Influencing skills·Relationship Building skills·Decision making skills·G Incumbent CharacteristicsEssentialDesiredQualificationGraduatePG/MBAExperience6-8 yearsAbout Company:Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata’s pre-eminent leadership position in India and AIA’s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Tata AIA Life Insurance

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