INCIDENT MANAGER L1(CONTRACT)
Wipro View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
RESPONSIBILITIES
⢠Drive the efficiency and effectiveness of the Incident Management process
⢠Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer
⢠Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
⢠Knowledge management activities - creation and sustenance
⢠Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
⢠Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.
⢠Bring in Service improvements and close the Gaps as per the Audits and Assessments
⢠Conduct Incident and Major management training and spread awareness
⢠Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution͏KEY SKILLS AND COMPETENCIES
⢠Excellent people management and operational skills
⢠Ability to interact with all levels of the Customer and IT provider organization
⢠Good presentational skills
⢠Effective communication skills
⢠Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
⢠ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
⢠5-8 years of experience in IT Service Management͏͏͏Mandatory Skills: ITIL Incident Mgmt .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2026 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
- "route" is used for session stickiness
- "careerSiteCompanyId" is used to send the request to the correct data center
- "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
- "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
YouTubeYouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.Confirm My ChoicesAccept All CookiesThis translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections. This translation is generated by AI. Please excuse any imperfections.