Ecommerce Manager

Innovision

  • Jajpur, Odisha
  • Rs. 60,000 per month
  • Permanent
  • Full-time
  • 2 months ago
Job title: Ecommerce ManagerLocation: Vaishali Nagar-JaipurExperience: 3- 7 yearsSalary- 35,000- 60,000.Job Summary: The E-Commerce Officer will be responsible for managing and optimizing our presence across all e-commerce platforms, including but not limited to Amazon, Flipkart, and TATA Cliq online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer engagement strategies. This role requires a proactive and results-driven individual who can effectively coordinate with various departments to ensure seamless e-commerce operations.Key Responsibilities:1. Platform Management:
  • Manage product listings, descriptions, images, and pricing across multiple e-commerce platforms Ensure all products are accurately represented and optimized for searchability and conversion
  • Monitor and analyze product performance and make data-driven decisions to improve sales and visibility
2. Inventory and Order Management:
  • Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected online
  • Oversee the order fulfillment process, ensuring timely and accurate delivery to customers
  • Resolve any issues related to orders, including returns, refunds, and customer complaints
3. Marketing and Promotions:
  • Develop and implement e-commerce marketing strategies, including promotions, discounts, and advertising campaigns
  • Collaborate with the marketing team to create and execute digital marketing initiatives, such as email campaigns and social media promotions
  • Analyze campaign performance and adjust strategies as needed to maximize ROI
4. Customer Engagement:
  • Monitor customer feedback and reviews on e-commerce platforms, responding to inquiries and resolving issues promptly
  • Implement strategies to enhance customer satisfaction and retention
  • Gather and analyze customer data to identify trends and opportunities for improvement
5. Reporting and Analysis:
  • Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior
  • Conduct competitor analysis to stay informed about market trends and adjust strategies accordingly
  • Provide insights and recommendations to senior management based on data analysis.
Qualifications:Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.Proven experience in managing e-commerce platforms, preferably in a similar industryStrong understanding of SEO, SEM, and digital marketing principlesProficiency in using e-commerce management tools and platformsExcellent analytical and problem-solving skillsStrong communication and interpersonal skillsAbility to work independently and as part of a team in a fast-paced environmentAttention to detail and a high level of organizational skills.

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