Senior Service Strategy Lead
- Hyderabad, Telangana
- Permanent
- Full-time
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a technical project management or a customer-facing role.
- Experience with the rollout of large scale initiatives requiring extensive change management, leadership buy-in, implementation, and execution.
- Experience in service operations.
- Ability to think, plan, and execute on multiple projects simultaneously in an organized and creative way.
- Ability to act as a dot connector and integrator; commitment to finding organizational synergies and operational efficiencies.
- Excellent influencing skills with a track record of driving alignment across conflicting priorities and varying viewpoints.
- Passion for organizing complex information to help structure decision-making processes and align stakeholders.
- Lead efforts to update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
- Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved for one large or multiple smaller projects.
- Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
- Lead the development of technical or nontechnical solutions based on user/partner/client business objectives that are compliant with legal.
- Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with cross-functional and cross-organizational teams and influence the direction and priority of business outcomes or technical product features.