pos-01170 - Sr Analyst III Infrastructure Services
- Bangalore, Karnataka
- Permanent
- Full-time
- Provide on-the-spot technical support to employees who visit the IT walk-up desk.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup and configuration of new devices and applications.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT team members to ensure timely and effective problem resolution.
- Educate employees on best practices for using technology and software.
- Perform routine maintenance and updates on IT equipment.
- Ensure compliance with company IT policies and procedures.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Verify and approve operational quality of system equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assist in investigating and resolving complex installations and maintenance matters of significance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform analysis and prepare reports on system problem trends and issues.
- Troubleshoot user accounts.
- Understand SCCM, VPN, Azure, O365, Windows 10 & 11.
- 4-6 years of experience in IT support or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.