This is a remote position.Job Title: ITIL 4 Foundation – Certified ProfessionalJob Type: FreelanceMode: RemoteDuration: Project BasedExperience: 10+ YearsJob RoleWe are looking for an ITIL 4 Foundation Certified Professional to support IT service management processes and ensure efficient service delivery aligned with business objectives. The candidate will help design, implement, and manage ITIL-based frameworks to improve IT operations, incident resolution, and service quality.Key SkillsITIL 4 Foundation Certification – mandatoryIT Service Management (ITSM) principles and toolsIncident, Problem, and Change ManagementService Desk Operations & SLA ManagementKnowledge of ITSM tools like ServiceNow, BMC Remedy, or Jira Service ManagementStakeholder Communication and reporting skillsProcess Improvement and Root Cause AnalysisBasic technical knowledge of infrastructure and applications (preferred)
