RO:Service Recovery - Team Lead
Axis Bank View all jobs
- Ghatkesar, Telangana
- Permanent
- Full-time
RO:Service Recovery - Team Lead
No. of Vacancies: 1 Reports to: AVP
Is a Team leader? Y/N Team Size:
Grade: Manager/ Senior Manager
Business:Retail OperationsDepartment:Service RecoverySub-Department:Case handling officer / Repeat complaint AnalysisLocation: Mumbai
About Name of BU
Service Recovery- Retail Banking Operations
About the RoleWe are looking for an experienced candidate with strong banking background and well versed with branch banking /� RBI / Regulatory guidelines. The job entails attending customer compliants received from SSM division of RBI having thorough knowledge of Liability products, Credit card and Loans. The core job will be adherance to RBI guidelines, submitting timely response to customer and regulator, liasoning with� branches and various units.The candidate will be required to do RCA, SSM dashboard and learning Dissemination.In addition, the candidate will be required to assist in Repeat complaint analysis, calibration on error idenitified and preparing dashboard.
Key Responsibilities� He will be responsible for following actions:� To resolve the complaints by referring them to various units lke branches, RAC centres, product teams etc.� To provide complete and quality response to customer and SSM Disvision� Adherance to TAT, respond to additional queries� 4. Identify process gaps and take up with concerned units till implementation.
Qualifications
� Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience.
Role Proficiencies:Work experience of 10 Years +.�Thorough understanding of handling customer complaints received from Regulators.Skills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses