Mission- We are looking for an experienced, passionate, and motivated Customer Experience Specialist/ Sales Representative to join our team! As our Customer Experience Specialist Sales Representative, you will be instrumental in implementing our business strategy by actively providing an immersive experience to customers and driving sales. Along with your team, your goal will be to convert each prospect into a raving fan of Aliens.- Your mission is to improve the customer experience by attending to them in real-time, helping them with their query through calls and chats, and generating business.Responsibilities : - Make Calls to connect with leads in real time- Reply to Direct Chats to connect with them in real-time- Maintaining and following Sales processes and SOPs- Handling inquiries through Inbound Calls & Chat.- Build High-quality relationships with Prospects, Customers, and teams.- Maintain CRM database- Gather leads and customer information and update in CRM- Work with team to reach goals- Should be able to work late or come early if the work assigned is not completed- Provide correct recommendations, and information to the leads and customers- Participation in Team building activities and HR events- Lead Management- Lead Mining- Achieve Target- Coordinate with teams and ensure that the customer experience is not hamperedRequirements :- Minimum High School completed- Graduate preferred- 1+ Sales or Customer Service Experience- Good Communication skills written and verbal. Persuasive speaking skills- Thorough understanding of prospecting and negotiation techniques- Self-control and Self-motivated- Empathy, Adaptability, Attentiveness, Patience & Ability to use Positive language- Effective Listening & Time management skills- Willingness to Improve & ability to admit when you don't have an answer or when you are wrong, Ability to receive feedback (ref:updazz.com)