Asst Manager Collection Auto Loan Nagpur, Hingoli, Rourkela
Talent Leads Consultants
- Nagpur, Maharashtra Hingoli, Maharashtra
- Permanent
- Full-time
- Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
- Review cases with FOS / TL and work assignment basis the disposition code.
- Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
- Receipt book & Repo kits allocation and auditing periodically
- Agency billing closure within 60 days of the work completed month.
- Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
- Handling collection/repo related customer service issues/escalations.
- Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
- BKT resolution with agency and FOs level need to be tracked & reviewed.