Job summary: J.P. Morgan Chase BankNA (JPMCB) is a single bank branch in Mumbai rapidly expanding its revenue business in India. As an Associate in the Wholesale KYC Operation Middle Office (WKO MO) team,you will be responsible for managing the Front Office relationship for Business requests for KYC Onboarding, Remediation and Renewals. You will be required to facilitate the end to end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC corporate center team to incorporate into the KYC platform. Job responsibilities: Manage new Business and KYC periodic refresh requests liaising with Front Office and facilitating the KYC process end-to-end. Act as an SME and Due Diligence expert to guide clients through the KYC requirements and variation of documents which may fulfil due diligence requirements. Follow up with KYC corporate center teams to ensure onboarding is completed within agreed timeframes. Establish a strong risk and governance framework and partner with controls, Compliance, Business to resolve key challenges. Liaise regularly with the Business to conduct workload planning, review status of key onboardings and prioritize open requests. Interact frequently with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, eliminate roadblocks and ensure continuity of information ow across the groups. Keep informed of any changes to processes and procedures, regulatory change and ensure review of policy & procedure. Identify and execute process enhancements and opportunities including leveraging AI, provide guidance and support on key process, UAT testing (as & when required) and technology initiatives to the Business. Work closely with Policy & Program team to ensure the procedures are updated as and when required. Represent WKO in all the local branch related forums and keep the local stakeholders updated about WKO initiatives and deliverables. Monitor control reports to identify gaps, if any and work in partnership with relevant stakeholders Monitor trends and develop key external relationships to advise on the use of new approaches, technologies, channels, etc. based on Business priorities. Required qualifications, capabilities, and skills: Minimum8years of broad operations or finance experience within Corporate business (including some of the following for example KYC / Onboarding, risk & governance) Graduate and or/ postgraduate Knowledge of nancial industry with in-depth expertise in various lines of business (Corporate Investment Bank, Asset/Wealth Management etc.) Prior experience of dealing with senior stakeholders Strong verbal and written communication skills Strong time management, organizational, relationship building skills Quality client focus, strong controls mind-set and strong customer service skills (e.g. oral and written communication skills) Prior experience of adhering to controls, compliance standards and regulatory reporting Ability to grasp/learn concepts and procedures quickly Preferred qualifications, capabilities, and skills: Knowledge of KYC/Compliance/AML procedures is strongly desired Excel and presentation skills is strongly desired
