IT Service Desk
RightWorkz
- Kolkata, West Bengal
- Permanent
- Full-time
- IT Skill Development & Training.
- HR Consulting & Recruitment services, including train and deploy models.
- Advanced training for career enhancement and growth – latest technologies.
- Customized and outcome-based training targeting students, working professionals & corporates.
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving
- Online Aptitude Assessment
- Virtual Communication Round
- Detailed Virtual Orientation by BU operations lead & Campus HR POC
- Night shift allowance will be paid by the Project
- Cab facility for pick-up and drop, ensuring safety and comfort
- Timely Rewards and Recognition for top performers
- Basic understanding of computer hardware, networking and should have fair analytical and problem-solving skills.
- Good interpersonal skills handling internal and externals customers.
- An associate should be open to work in 24/7 shifts, any location, and should have an assertive frame of mind while executing the day-to-day tasks.
- 2020, 2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree)/ BE/ B. Tech/ ME/ M. Tech/MCA/MS/M.SC any domain
- Candidates having 50 % in X, XII, Diploma or UG
- No standing arrears in the current education
- Not more than 36 months of a gap in education
- Strong written and communication skills
- Flexible to relocate to anywhere in India, work in any shift/domain
- Night shift allowance will be paid by the Project
- Cab facility for pick-up and drop, ensuring safety and comfort
- Timely Rewards and Recognition for top performers