Chatbot Developer

Chennai, Tamil Nadu
Permanent
Full-time

5 hours ago

Company OverviewTwixor is a leading IT services and consulting firm, enabling intelligent business process automation and seamless customer engagement across digital messaging channels. With global operations and patented technology, Twixor delivers hyper-personalized solutions for Fortune 500 clients in industries such as banking, insurance, retail, and more. Headquartered in Singapore, Twixor accelerates digital transformation for enterprises worldwide.Job OverviewTwixor is seeking a Junior Chatbot Developer to join our dynamic team at our Chennai location. This is a full-time position ideal for professionals with 1 to 3 years of work experience, enthusiastic about building AI-driven conversational interfaces and impacting digital customer journeys. The role provides an opportunity to work with state-of-the-art chatbot frameworks and engage with global clients in diverse industries.Qualifications and Skills

Proficiency in building and deploying chatbots using Dialogflow, with hands-on experience in designing scalable conversational flows (Mandatory skill).
Experienced in Microsoft Bot Framework, effectively integrating bots across platforms to ensure seamless user experiences (Mandatory skill).
Hands-on experience with at least one leading chatbot platform, demonstrating end-to-end bot development capabilities (Mandatory skill).
Solid understanding of natural language processing concepts and practical application in enhancing user conversations for improved engagement.
Familiarity with bot frameworks and delivery methods, ensuring chatbot compatibility and performance across multiple messaging channels.
Experience in integrating REST APIs into chatbot solutions to provide dynamic, real-time responses based on external service integrations.
Experience working with Azure Bot Services, configuring, deploying, and monitoring bots in cloud environments to ensure high availability.
Ability to analyze user input and data to improve bot workflows and intent recognition, utilizing advanced analytics and iterative testing methodologies.

Roles and Responsibilities

Design, develop, and deploy conversational chatbots using industry leading platforms such as Dialogflow and Microsoft Bot Framework.
Collaborate with the product and business teams to identify use cases, define conversational flows, and implement user-centered chatbot solutions.
Integrate chatbots with third-party REST APIs ensuring seamless interactions and accurate information retrieval for users.
Leverage natural language processing to enhance chatbot intelligence and personalize user interactions for improved engagement.
Monitor, test, and optimize chatbot performance, gathering feedback and applying enhancements in iterative development cycles.
Document chatbot workflows, technical specifications, and best practices to support ongoing development and maintenance efforts.
Troubleshoot, analyze, and resolve issues in chatbot functioning, adopting proactive approaches to ensure high system reliability.
Collaborate with cross-functional technical teams to ensure chatbot solutions align with enterprise-wide digital transformation initiatives.

Work Location: Chennai (Work from office)Notice Period: Below 30 days

Expertia AI Technologies

Apply Now