We are currently Hiring for International Non Voice Process - Chat SupportCustomer Service Associate- Immediate joiner required, located in Bangalore The role of Customer Support Associate (CSA), will be responsible for:- Answering player support queries via Email and chat and Discord- Troubleshooting game issues via Email and Discord - Answering player queries about features and functionalities of the clients service offerings- Answering questions regarding game issues and making recommendations- Escalate product related issues to internal teams & close loop- Going the extra mile to engage with players by solving their issues and ensuring satisfactionRequirements:- An obligation to deliver exceptional customer service- Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutionsCritical Skills:- Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.- Ability to show high emotional intelligence by remaining calm under pressure while solving the players concernsEducational/Work Experience and Requirements:- Must have minimum 3-6 months experience in customer support- Must successfully pass a background check- High school diploma or equivalent required- Post secondary degree is a plus Benefits:- An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program & employee engagement activities- Free Food and Transport while working on-site- Medical InsuranceTo schedule your interview kindlyContact-HR Jestina A/8147091014 (ref:updazz.com)
