Job ResponsibilitiesData Entry/Onboarding of claimants in Salesforce.Reviewing claimants bankruptcy (legal) documents, maintaining account documents/files, sending LOI, sending and responding to emails, etc.Coordinating with members of onshore team and departments entwined with service line. Additionally, handling communication with Trustee, Assistant US Trustee, and Bankruptcy Attorney, and firm representatives via emails/calls to resolve the lien in a timely manner without any escalation.Responding to all emails received personally or in mailbox within given TAT as per the SOP or 24 hours.Maintaining service line tracker, account documents and files with precision. Keen eye for little details and ability to flag potential problems and resolving them before they become major escalation.Will be responsible for overlooking junior team members work, addressing their queries, mentoring and shadowing them.Assisting team leader in maintaining as well as creation of SOP/Checklist and training material.Additional ResponsibilitiesAssist with other administrative special adhoc projects as needed.Coordinating with in-house teams like quality, training etc. for learning and development.Adhering to company policies/ARCHER principles and hence taking good care of Archer culture.Professional Qualifications/ExperienceBachelor's Degree (Preferably Commerce Background).3+ Yrs. with international KPO predominantly working with US clients. Specifically, domains which include email communication and auditing.Intermediate/Advance Excel, Proficiency with Outlook, Time Management.Data entry skills: A typing speed of at least 40 WPM to keep up a standard level of efficiency at work. Additionally, it requires accuracy, attention to detail, and analyze/manage large amounts of data.Intermediate Excel (Pivot Tables, VLOOKUP, Functions, Tables, Formatting etc.).Proficient Outlook (Create Rules, Manage Folder, Manager Calendar, etc.).Communication Skills - Written & Verbal - the ability to critically assess a given body of information and draw conclusions independently.Behavioral Skills and AbilitiesCommunication Skill - Email writing.Flexibility.Learning capability.Senior Associate and Team Lead.Knowledge of US bankruptcy will be added advantage.Previous experience in QC and business analysis is preferable.Roles where coordinating with stakeholders over emails to close an action item will have added advantage.
