Technical Support Specialist (L1/L2 Application support)
Zenduty
Bangalore, Karnataka
Permanent
Full-time
17 days ago
About the Company Modern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their production operations and put in the processes they need to deliver rock-solid SLAs to their customers. We help companies recover from downtime faster, learn more from incidents, and deliver a better experience for the end users. Here's how we do it: We centralize all of the alerts and notifications, so you never miss a thing. We route alerts to the right people at the right time, so you can respond quickly and effectively. We help you identify the root cause along with a triage plan, collaborate and communicate with your team members and stakeholders, so everyone is on the same page. We provide you with the insights you need to learn from incidents and prevent them from happening again. We are seeking a talented and motivated Customer Success Engineer with 1 to 2 years of experience to join our dynamic team. The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills. Work location - Bangalore (Hybrid) Responsibilities: Customer Success: Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty. Proactively monitor customer accounts and address any issues or concerns promptly. Collaborate with the sales and product teams to drive customer satisfaction and retention Develop and manage client portfolios. Analyze client data to improve client experience. Hold product demonstrations for clients Mediate between clients and the organization. Handle and resolve customer requests and complaints. Provide feedback for product design and development teams Maintain thorough product and API documentation Should be willing to do a night shift from 10pm to 5am IST. Qualifications: B.Tech or B.E in Computer Science and Engineering 1 to 2 years of experience in a software engineering, customer success or technical support role. Previous experience in SAAS sales is highly desirable Strong technical background and the ability to quickly learn and understand new technologies Strong knowledge of working with APIs, and SDKs and proven experience with building solutions using APIs Development experience with any of Python/C/Java/Go or any language is a plus Excellent written and verbal communication skills. Ability to work collaboratively in a fast-paced environment. Proactive problem-solving skills and a customer-centric mindset. Highly organized and able to multitask. Self-driven and proactive Why join us We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US. We're a team of passionate engineers and product people who are dedicated to helping our customers succeed. We believe in creating a positive and productive work environment for our employees. We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers. If you are a talented and experienced Technical Support Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply. Perks and benefits: Competitive salary Flexible work hours Systems and accessories of your choice Company sponsored developer events and conferences Connections with industry experts and tech investors Comprehensive health insurance. Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more) Unlimited coffee and snacks Culture: Acknowledge & Own Bragworthy work Entrepreneurial Embrace risk calmly (Zen) Champion the customer experience