
Project Manager - PMO
- Gurgaon, Haryana Pune, Maharashtra
- Permanent
- Full-time
- Manage PMO team to enable smooth delivery of the client engagements
- Coordinate regular cross-office team meetings between offshore and onshore team
- Plan for PMO team members’ individual goals and guide them in their learning
- Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses
- Coordinate and support administrative requirements for team events.
- Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)
- Ensures quality of deliverables sent out by the PMO team
- Manages utilization of the team members by ensuring regular task tracking
- Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs
- Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics)
- Oversee Program Risk Management process to ensure timely and accurate reporting of risks
- Maintain SOP documents repository and ensure timely updates and version control
- Contribute to continuous improvement leveraging various internal or external assets in consensus with key stakeholders
- Manage onboarding/off boarding, training and team compliance
- Manage asset (client laptops/phones) record-keeping
- Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
- Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager.
- Collaborate with the client’s admin/support group to set up meetings & seminars
- Follow-up with client’s PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.)
- Work directly with client’s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders.
- Graduate with 3 years plus of experience in Project Management, or a Post Graduate in MBA with years plus of experience in Project Management
- Organized and self- motivated
- Good knowledge of Project Management Processes and tools
- Proficient on MS Excel with working knowledge of PowerPoint and Word
- Good verbal and written communication, pleasing personality
- Customer focused
- Good interpersonal skills
- Extremely high on initiative, proactive
- Prior experience of running PMO for more than 50 people preferred