
Manager, Order Validation
- Pune, Maharashtra
- Permanent
- Full-time
- Provide oversight and guidance to improve, optimize, and stabilize the processes. This role will also be responsible for ensuring that team is adhering to company policy and best practices.
- Shall manage a team of Order management Analysts.
- Ensure that the team picks up tickets in ServiceNow to validate contracts and order forms routed through DocuSign based on a checklist.
- Liaise with Legal, Deal Desk, Billings and/or Sales to resolve any issues identified in the booking of deals.
- Ensure that each closed-won opportunity is linked to a renewal opportunity
- Perform validation of baseline of renewal opportunities, and incremental are correct
- Perform month end close processes in partnership with Finance to reconcile ARR SFDC data against Finance/ERP
- Answer any questions related to Opportunity baseline
- Build data quality checks on Opportunities/Quotes/Orders to ensure fields are correctly populated
- Develop, document, and implement policies, procedures, and processes for support & overall management.
- Bachelor's degree in Accounting, Finance, Business Administration or equivalent in relevant experience
- 10 -12 years of combined experience in Sales Operations, Revenue Reporting at a SaaS company
- 5+ years of experience working in order management and leading a team.
- Experience in Salesforce and Oracle.
- High attention to detail and accuracy
- Excellent verbal and written communication skills. Knowledge of French and/or German a plus.
- Ready to work in US / EMEA Shifts