Technology Analyst
Infosys
- Bangalore, Karnataka
- Permanent
- Full-time
- Good knowledge on Mainframe infrastructure which involves console and batch operations skills.
- Must have experience with HMC operations.
- 4+ years of experience in handling international customer environments with hands on knowledge on IPL, Console hardware alerts, CICS, MQ, DB2 related alerts and procedures.
- Good experience managing business SLA and escalation process.
- 2+ years of experience handling batch abends and fixing batch related issues.
- Performing system health checks.
- Perform IPL on all the LPARs during maintenance window and troubleshooting during the IPL.
- Handling the hardware related issues, raising the service request with the h/w provider.
- Replying to WTOR's referring to process documents.
- Handling resource contentions and taking actions for alerts on production system.
- Performing DR Tests.
- Enabling the Transactions through automation and commands as well.
- Monitoring batch jobs and taking care of production batch job abends by following written instructions and escalation mechanisms.
- Adhoc request to Schedule particular jobs, applications, and periods in OPC.
- Changing the Priorities and the Service Classes of the Regions/job if required
- Interacting and following up with the job owners and application teams for any batch related issues.
- Resolution of abends: restart, mark complete, cancel jobs, analysing late jobs, etc through OPC scheduler.
- Making sure that the issues are resolved within the SLA.
- Participating in bridge calls and discussions regarding implementations and changes.
- Preparing reports and documents.
- Attending daily calls and change meetings.
- Working experience with CICSPLEX, GDPS, Omegamon etc
- Hands on experience with any of the programming languages such as REXX, Python, Java, PowerShell etc.
- Having an experience in TWS/OPC Batch operations