Advanced Project Support Coordinator

• Maintains and, at times, creates project / program data, including project schedules, spreadsheets, priority lists, diagrams and status information.
• Coordinates project meeting schedules and ensures attendance by requisite team members.
• Assists project managers with key meeting and stakeholder follow-ups as required.
• Using pre-defined options, evaluates and resolves issues with tracking and reporting by analyzing information and locating correct data.
• Communicates information with clear and concise organization to the project team.
• Completes administrative support to broad-scale projects with minimal oversight.
• Demonstrates and applies comprehensive knowledge of project management standards, reporting, processes and tools.
• Works with project managers and team members to ensure accuracy across project reporting and tracking.
• Develops initial project plans and coordinates weekly updates from project team leads and members.
• Demonstrates critical thinking to recommend better approaches and methods for completing work.
• Reviews project documentation and team / customer correspondence for accuracy and timely follow-up.
• Tailors communication approach to ensure appropriateness and clarity of purpose with all audiences.
• Supports less experienced team members to ensure alignment with project objectives for quality, timeliness and reporting.
• Understands how related teams and factors influence project outcomes and proactively works to resolve conflicts.
• Contributes innovative and thoughtful ideas, when needed, to resolve critical or difficult project support issues.
• Proactively monitors and maintains tools such as resource allocation spreadsheets, issue risk and scope change request logs and budget versus actual tracking.
• Ensures compliance with key program governance policies and procedures.
• Works with PMs to understand new and projected projects and ensure appropriate levels of coordination support.
• Monitors project metrics, identifies trends or issues, and recommends resolutions strategies to project managers or management.
• Identifies, defines and ensures implementation of Project Support process improvement initiatives.
• Demonstrates ability to translate technical information and concepts for non-technical audiences / stakeholders.
• Resolves complex issues escalated from less experienced team members.

• Graduation from any field.
• Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in Project Support.
• Good business English skills (Written and spoken).

• Collaboration, Leadership, Planning / Coordinating, Time Management, Teamwork, Problem Solving, Customer Service, Operations, Critical Thinking.

• PRINCE2 Foundation/PRINCE2 Practitioner
• PRINCE2 Agile Foundation/Agile Practitioner
• Professional in Project Management (PPM)
• Project Management Professional (PMP)
• Certified Project Management (CPM)
• Associate in Project Management (APM)

Diebold Nixdorf