The duties of a Collections Associate includes collection calls Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Establish and maintain effective and cooperative working relationships with Billing and cash applications team. Essential Functions Weekly and monthly reporting to direct supervisor Monthly Delinquency notices Processing monthly credit memos and the appropriate reporting High volume phone calls to assigned delinquent customers Reconcile customer disputes as they pertain to payment of outstanding balances that are due Internal and External customer interface Participate in team planning meetings Meet defined department goals and activity metrics Mandatory Skills 3-6 years High Volume B2B Collections experience. Knowledge of Billing and Collections procedures Experience with Oracle JDE a plus Commitment to excellent customer service Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities