
Senior Executive - Program Management
- Sriperumbudur, Tamil Nadu
- Permanent
- Full-time
- Initiates, monitors and directs projects and programs from inception through delivery.
- Develops and ensures adherence to project and program budgets.
- Organizes project-related activities and communications among departments, customers, vendors and the community.
- Manage customer relationship on a local basis and act as the key escalation point locally for all appropriate programs, projects and operational performance issues.
- Manage the CFT to achieve specific program performance to targeted KOIs, e.g., P&L, Accounts Receivables, OTD, Quality, E&O, ITO.
- Be the Leader of the Customer Focus Team (CFT) who together will oversee and manage (if applicable) the daily production of goods and services in line with contractual terms and agreements.
- Ensures curriculum, seminars and classes are organized and provided to members of management, employees and the community as appropriate.
- Participates with other senior managers in establishing strategic organizational plans and objectives.
- Directs the activities of program managers and staff and is responsible for planning, budgeting, and maintaining costs for a broad functional area.
- Interacts regularly with executives, customers and outside regulatory agencies.
- Drives strategies to deliver customer requirements and recommend Flex capabilities in manufacturing and engineering services.
- Reviews aggregate program proposals or plan to determine time frame, funding requirements, asset management, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
- High level contact for negotiations with customer on all contracts, pricing and other business items. Maybe primary contact for new or critical customer programs.
- Responsible for management of customer satisfaction, the Customer Satisfaction Index (CSI) collection and related reviews and corrective actions.
- Reviews high-level program reports and presentations for management, customers and others.
- Coordinates program activities with activities of government regulatory or other governmental agencies.
- Participates in Profit and Loss (P&L) analysis, responsible for tracking relevant metrics and drive action items based on results.
- Manage BOM costing and work with respective stake holders for periodical review and updation.
- Graduate with 7+years of experience in program management /Project Planning / Production planning activities from EMS industry.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Medical insurance
- PTO