JM Supervisor - Hadapsar
Rentokil Initial
- Hadapsar, Maharashtra
- Permanent
- Full-time
- The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
- Manage a team of technicians and deliver Service Excellence through a team.
- Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
- Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work)
- Issue of materials, chemical, Fuel and monitoring & optimising consumption.
- Verify physical stock and ensure the same is matching with NAV once in 15 days.
- Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm
- Allocate technician for daily deployment in coordination with SPs as per OTOZ
- Expected reduction in material consumption at site and in route to optimum utilisation of resources
- Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.
- Update OE on surplus stock / near to expiry & Prepare indents
- Physical stock taking at branch and at customer sites
- Ensure store remains clean and in neat condition
- PPE distribution check and issue
- Check service quality when on supervision & surprise visits
- Supervise termite jobs and optimise ToS for termite jobs
- Improve quality of Termite jobs to reduce complaints
- Encourage more technicians to submit leads
- Control & reduction in material cost
- Effective utilisation of Squad and Improve Termite ToS
- TSPO- Complaint reduction
- Increase in nos. of Technicians submitting leads
- Streamline PPEs usages and stores material issue & receipt
- Proven for his skills in various PMS
- SCP operating knowledge
- Assertive, Self Confident and Team player
- Positive Attitude
- Takes pride in their work
- Ability to work Independently
- Leadership skills for getting work done, persuasive
- Well Groomed
- Minimum 10th pass (prefered 10+2), can read & write in local language (English prefered )
- Successfully completed L1 Training Program (L2 Preferred)
- Preferably possess two wheeler with valid driving license
- Working knowledge of computers will be an added advantage
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation