Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department Overview This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products and platforms. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.Job DescriptionThe Digital Support Representative is responsible for assisting our online users (Partners and End Customers) and/or members with answers to their questions and maintaining a healthy customer experience. Reporting into the Digital Support Team Manager, you will help customers by resolving issues relating to Motorola Solutions online tools, portals and platforms.Change is the only constant in our fast growing and fun company! Embracing that change and implementing innovative improvements of your own will cement your success. If you are passionate about Quality outcomes and love to challenge yourself, enjoy embracing and leading change from the front, and want to be part of a fast paced challenging environment, this opportunity is for YOU!About the PositionWhat will you get to doAssist customers for online resource registration; Support Community, eCommerce Platform, License Management Platform, etc..Conduct password resets for online resourcesAssist customers to resolve their account permission problems for online resourcesClean up CRM data by merging duplicate recordsProvide excellent customer service over various business platform & channelsEnsure all requests are tracked and maintained accurately in a case management systemBalance hands-on guidance with self-serve resourcesAdhere to metrics driven performanceBasic RequirementsEducation / Experience3-4 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- 2-3 years of relevant experience, additional prior vocational or technical education will be considered an asset.Minimum of 2 years experience working with CRMs.Excellent analysis and data collecting skills.Experience in a customer service roleExceptional verbal/written communication and time management skillsSelf-motivated and focused with a passion for technology and customer satisfactionMust be able to quickly learn and understand new ideas and conceptsEssential SkillsStrong problem solving, organizational and analytical skills.Well developed interpersonal communication (written and oral) skills with the ability to document and explain issues and solutions to our customers.Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage expectations while maintaining effective communication with all stakeholders.A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision. Agile, resourceful learner with strong attention to detail.Demonstrates a continuous learning mindset to absorb the ever-evolving processes.Responsibilities may also includeOccasional weekend on-call rotation.Flexible working hours and shifts.Travel Requirements NoneRelocation Provided NonePosition Type ExperiencedReferral Payment Plan YesEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
