Manager - Outbound & Vi Mini Stores

Kozhikode, Kerala
Permanent
Full-time

Just now

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.VIL is an equal opportunity employer committed to diversifying its workforce.RoleFOFO LeadJob Level/ DesignationM1Function / DepartmentRetailLocationKeralaJob Purpose

Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice - postpaid/ prepaid, data etc.)
Achievement of key targets (Revenue, RoI) for FOFO channel
Execution of all strategies and plans for the FOFO channel

Key Result Areas/Accountabilities

Ownership of revenue targets for FOFO channel
Accountability for overall FOFO channel profitability

Expansion of franchise channel- Identification & recruitment of FOFO channel Partners

Monthly reviews and planning for FOFO with regular updates to the Retail Lead
Team conflict resolution
Coaching and training of franchisee owners/CREs
Regulatory compliance

Core Competencies, Knowledge, ExperienceGood communication skills & Distribution/channel management skillP&L management skillsAwareness on technology advancements & new digital product knowledgeLeadership & People management skills/conflict managementUnderstanding of store management and customer relationship managementProblem SolvingMust have technical / professional qualifications

Essential : Graduation - Regular/MBA
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience in the retail/ sales industry
Open to mobility
People management skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea

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