Customer Care Executive (2-4 yrs) Pune (After-Sales/Customer Service)
SOFTPATH TECH SOLUTIONS PVT LTD
Pune, Maharashtra
Permanent
Full-time
1 month ago
Job Title: Customer Care Executive - Voice ProcessExperience: 2-3 YearsLocation: Pune (Work from Office)Industry: Healthcare/BPO/Customer ServiceJob Summary:We are looking for a dedicated and empathetic Customer Care Executive (Voice Process) to join our growing team in Pune. As the first point of contact, you'll play a key role in delivering excellent customer service through inbound and/or outbound voice support.Key Responsibilities:- Handle incoming and outgoing customer calls efficiently.- Resolve customer queries and complaints with patience and professionalism.- Provide accurate information on products, services, or policies.- Escalate unresolved issues to the appropriate department.- Record and maintain all customer interactions in the CRM system.- Follow communication scripts and internal guidelines.- Meet KPIs including call handling time, quality scores, and CSAT.Required Skills:- Excellent verbal communication skills in English and/or Hindi.- Strong listening, problem-solving, and interpersonal skills.- Calm and positive demeanor under pressure.- Comfortable with high call volumes.- Basic computer and typing proficiency.Qualifications:- Minimum: Graduate in any discipline.- Prior experience in voice-based customer support preferred.Interested can share resume to or share resume to 7013863895 (ref:updazz.com)