DesignationSENIOR SPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)Support-Support-Global Support ManagementQualificationB-TechJob Description (Posting).JOB DESCRIPTION FOR NETCOOL:Skills Required:Implementation knowledge on IBM Tivoli Netcool product suites in multi-tier architecture.Environmental Activity like Housekeeping, Capacity Planning, Data Archiving need to maintain.Knowledge on standard fault reporting interfaces e.g. ASCII, CORBA, SNMP, CMIP , syslog and other network protocols like telnet, SSH.Programming experience on Shell or Perl.Good knowledge on Impact policy and Probe rules.Provide custom solution to Customers on demand.Experience in operations & maintenance procedures.Experience on Writing custom Netcool Triggers.Must have proven and excellent System/Solution Integration background.Plan and run a subproject (like SW upgrade, SW change planning, Tailored technical support), limited scope.Strong Knowledge on WEBGUI administration(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
