Software Engineer II - Spring Boot/Java & app Support
JPMorgan Chase View all jobs
- Hyderabad, Telangana
- Permanent
- Full-time
- Handle the level 1 & 2 product support tickets and own them to resolution with customer satisfaction.
- Collaborate with internal stakeholders and partners to maintain service level and delivery obligations.
- Be an active participant in the refinement and growth of our product and services.
- Identify and clear any roadblocks while monitoring performance and issue resolution with internal partners.
- Ensure training and product knowledge transfers are conducted as required.
- Contribute to product documentation and knowledge-based articles and maintain them to help customers resolve issues without further escalation.
- Recommend technical and process improvements where possible to improve the overall effectiveness or marketability of a product
- Formal training or certification on software engineering concepts and 2+ years applied experience
- Tech Support management background with Java and Spring knowledge
- Any experience and/or knowledge of cloud computing, Spring Boot, Kafka, databasess.
- Strong communication skills to partner effectively with cross-functional stakeholders
- Self-managed to execute multiple concurrent initiatives in a fast-paced results and performance-driven environment
- Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
- Strong documentation and reporting skills
- True passion for making a frictionless product support process while being obsessed with the client experience
- Familiarity with modern front-end technologies
- Exposure to cloud technologies - AWS and Kubernetes