Head of Operations

GOGOX

Chennai, Tamil Nadu
Permanent
Full-time

1 month ago

Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.Head of OperationsChennai, Tamil Nadu, IndiaFull TimeOperationsSenior Manager/SupervisorAre you ready to lead the charge in revolutionizing the transport industry in India? We are seeking a dynamic and experienced Head of Operations to spearhead our Full Truck Load (FTL) enterprise business. As the driving force behind our operations, you will be responsible for overseeing PAN India ground operations, building robust client relationships, and devising strategic initiatives to propel our business forward.What You Will Deliver

Lead and orchestrate operations for our FTL enterprise business, ensuring seamless ground operations and trip logistics across the nation.
Cultivate and nurture client relationships, serving as the primary point of contact to understand their needs and deliver exceptional service.
Develop and implement comprehensive strategies to optimize operations, enhance efficiency, and drive business growth.
Take ownership of account-level Profit and Loss (P&L) management, identifying opportunities to maximize revenue and margins.
Champion continuous process improvement initiatives to streamline operations and elevate service standards.
Drive upselling efforts to increase business revenue and margins across all regions, leveraging your strategic insights and market knowledge.
Embrace a 60% travel commitment to effectively oversee operations and engage with clients nationwide.

Who You Are

A visionary leader with a proven track record of managing P&L and at least 10 years of operations experience within the transport or logistics industry.
Possess a minimum of 5 years of leadership experience, demonstrating your ability to inspire and manage teams to achieve ambitious goals.
Bring a wealth of knowledge and expertise of hands-on experience in ground operations management, ensuring operational excellence at every stage.
Proficient in client-facing interactions, with a keen understanding of customer needs and a knack for building lasting relationships.
Results-oriented and driven by data, you thrive in a fast-paced environment where decisions are informed by analytics and insights.
A collaborative leader with cross-functional exposure, adept at working across teams to drive alignment and achieve collective objectives.
Fluent in English, with strong verbal and written communication skills that allow you to effectively engage with stakeholders at all levels.
Fluent in Hindi, with strong verbal communication skills.

GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.ApplyApply for this positionRequired*First Name*Last Name*Email Address*Phone*Resume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orLinkedIn Profile URL:*Desired salary*Have you ever been convicted of a felony?*Are you currently based in Chennai?*Have you previously worked or currently work in the logistics industry?*What is your proficiency level in Hindi?*Are you willing to take a written assessment as part of the application process?*

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