Executive Assistant
- Pune, Maharashtra
- Permanent
- Full-time
You will be working in Global Customer Delivery and Care (GCDC),a team that brings together Global Customer Care (GCC), Global Customer Delivery (GCD) as well as Operation Triage & Collaboration (OTC) to form one comprehensive team, dedicated to ensuring our customer’s end-2-end experience with Mastercard Technology is smooth, seamless and industry leading. You will need to be an expert multi-tasker and able to work at a fast pace in a thriving and friendly office.Role:
- Responsible for all administrative and operational activities, which includes, but is not limited to scheduling complex in-person and virtual meetings and conference calls across time zones, global travel arrangements confirming visa and other travel requirements, project management support, expense reporting, departmental record keeping, and managing supplies
- Developing and/or preparing correspondence; reports, presentations or other key communication materials for the team; may research special topics as needed
- Manages internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel
- Ad-hoc support for Direct Reports including duties such as tracking team work flow and building and managing reporting systems for such tasks.
- Coordinates logistics for more complex meetings/activities, i.e., internal and external meetings including various business events and handling ad hoc projects where assigned.
- Organize team events and conferences, coordinate agendas, collect and collate required documentation, provide IT support as and when required, source/book/monitor offsite venues.
- Uses discretion and care on a regular basis when working with sensitive/confidential data pertaining to the department or Mastercard
- Works as a team with other Executive Assistants in Mastercard to ensure alignment and operational coverage, serving as an administrative liaison with others inside and outside of the company
- Organize and oversee special projects, ensuring timely completion and attention to detail.
- Maintain department records and documents, ensuring accurate and up-to-date information.
- Implement organizational systems and process improvements to enhance overall efficiency.
- Provide basic IT support to the Manager and team in London, maintain active relationship with the Facilities team for any issues with office equipment and generic office upkeep
- Executive administrative experience in a global corporate environment interfacing with senior and executive level management
- Impeccable attention to detail, with the ability to catch and resolve errors proactively.
- Must be able to self-direct and work effectively with others at all levels of an organization with team members, senior leaders, executive management and clients
- Demonstrated ability to work independently, making informed decisions and prioritizing tasks effectively.
- Strong communication and interpersonal skills to collaborate with colleagues and stakeholders at all levels.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Proficient in using office software and tools to streamline workflow. Proficient knowledge of the MS Office Suite, including Excel spreadsheets and functions, Word and PowerPoint skills. Proficient in Outlook.
- A motivated and detail-oriented professional looking to contribute to the Mastercard mission and support the team objectives.
- A team-player who thrives in a fast-paced environment and can demonstrate the ability to manage several tasks simultaneously while maintaining high attention to detail.
- A critical thinker willing to explore and develop process improvements to streamline team operations, organization, and increase bandwidth and efficiency.
- Ability to function as a team member in a time-compressed, highly dynamic and ambiguous environment to ensure deliverables are achieved.