IT Solutions Management

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.What We OfferLocation: Bangalore,INDYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .Key responsibilities:

L2/L3 incident, service request, catalog request and problem ticket resolution in SAP Service, Install Base, and PS areas.
Root‑cause analysis and coordination with technical teams for permanent fixes.
Support creation of Install Base (IBase) structures, equipment relationships, and service relevance issues.
Provide functional support for SAP Project Systems (PS) (WBS, networks, milestones).
Execute or support regression testing for bug fixes, enhancements, and releases.
Participate in on‑call support, hypercare, and planned maintenance activities.
Communicate effectively with business users to resolve issues and validate fixes

Functional Knowledge:

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
SAP Project Systems and Customer Support - CS (Install Base)

Business Expertise:

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership:

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact:

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

Explains difficult or sensitive information; works to build consensus.

The consultant will work as part of the SAP production support team providing L2/L3 functional support for SAP Customer Support (CS), Install Base (IBase), and Project Systems (PS).The role involves incident resolution, problem management, regression testing support and collaboration with technical and business teams to ensure system stability.Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 10% of the TimeRelocation Eligible: YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials

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