Compute Hardware -L2
- Bangalore, Karnataka
- Contract
- Full-time
- 5+ years of Experience in Compute Hardware troubleshooting. (L2)
- Install, administer, and maintain hardware infrastructure.
- Diagnose and correct system issues, whether these be issues with correct operation or performance.
- Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime.
- Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
- Track resource usage using monitoring and queuing software.
- Actively participate in Knowledge Management by creating new technical documents.
- Patch system firmware and software as needed.
- Peer assistance is an added trait.
- Experience with Cisco Hardware (UCS series, UCS Manager)
- Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows)
- Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet.
- Experience in server hardware and troubleshooting.
- Experience managing multi node clustered setup.
- Familiarity with Hardware products like: HPE Server Hardware
- Knowledge of Server profile and fault tolerance.
- Basic knowledge of Vmware infrastructure and its troubleshooting.
- Familiarity with monitoring tools like Grafana/Nagios/Opsramp.
- Knowledge on troubleshooting of ESXi and vCenter performance issues.
- Familiarity with the Server Storage connectivity basics.
- Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster solution.
- Experience in Incident/Change/Problem management and Root Cause Analysis.