Senior Data Protection Engineer

Gurgaon, Haryana
Permanent
Full-time

1 month ago

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer's environments. Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice - Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.Key Responsibilities

Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities
Plan and perform maintenance activities
Assess customer environments for performance and design issues and propose resolutions
Work across technical teams to troubleshoot complex infrastructure issues
Create and maintain detailed documentation
Serve as a subject matter expert and escalation point for Data Protection technologies
Work with vendors to resolve Data Protection issues
Communicate with customers and internal team with transparency
Participate in on-call rotation
Completion of training and certification as assigned to further skills and knowledge

Skills & Qualifications

Bachelor's degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
10+ years of experience with an enterprise grade backup solution
Comprehensive operational experience with Veritas NetBackup, CloudScale Veritas Netbackup and Dell Data Domain required
Working knowledge of Dell Power Protect Cyber Recovery required
Knowledge of Alta View and Veritas Data Insight for backup monitoring is preferred
Experience with at least one other major backup vendor platform preferred - i.e. Cohesity, CommVault, Rubrik
10+ years of experience with operational administration of IT systems
10+ years working with monitoring platforms; LogicMonitor a bonus
5+ years working with an enterprise ITSM system: Service Now is a bonus
Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage
Managed Services or consulting experience is required
Cloud Platform knowledge is desired
Strong background with customer service
High level problem-solving and communication skills
Strong oral and written communications skills
Related Data Protection certifications are a bonus.

Skill Expectations

Recognized subject matter expert in professional discipline
Depth of knowledge and experience enables contribution in a more complex/critical environment
Provide measurable input into new products, processes, standards, and / or plans
Coordinate cross-practice and contribute to cross-practice deliverables to defined standards
Demonstrate deep expertise across at least one technology
Communicating with external customers, which may include senior management
Contribute to more complex workshops and understand how their area of expertise fits into our stitching message
Work on complex issues
Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches

Why AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include:- Medical, Dental, and Vision Insurance- 401(k)- Paid company holidays- Paid time off- Paid parental and caregiver leave- Plus more! See benefits for additional details.The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.

AHEAD

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