- Demonstrate excellent problem-solving and troubleshooting skills.- Provide top-notch support to customers via phone, email, and/or remote access.- Analyse systems and compile system change requirements as per customer requests.- Enhance software solutions to align with customer business needs, adhering to best practices, standards, and documentation.- Offer user support and training to customers and end-users.- Conduct manual tests to ensure the software meets specified requirements.- Review system issues and take appropriate actions.- Possess exposure to executing DML SQL queries, taking backups, and extracting reports using complex queries.Professional Attributes :- Proficient communication skills.- Strong analytical capabilities.- Effective coordination and application support abilities.Educational Qualification : B. Tech or BCA, or MCAAdditional Information :- Availability for 24/7 support readiness is required. (ref:updazz.com)