Application Engineer
- Mumbai, Maharashtra
- Permanent
- Full-time
- You will be handling second-level support, mainly focusing on the INDIA area customers, fielding and working to resolve customer-submitted Support tickets related to Agilent's enterprise software.
- Remotely assisting Agilent front-line services teams working with customers on installs, solving technical issues with informatics software including database, networking, and chromatography questions as needed.
- Actively represent the Support team during Presto critical issues for heightened situations. This involves working with Agilent internal teams (Marketing, Sales, R&D) to deliver the best solution to the customer.
- Collaborate with our customers’ IT departments on standard processes, supported configurations virtualization technologies, etc.
- Chip in to growing the Support team's overall shared knowledge base based on situations and findings during customer support tickets.
- Bachelor’s or Master’s Degree or University Degree or equivalent.
- Post-graduate and/or certification/ license may be required.
- 8+ years' relevant work experience; including specific experience of 4+ years working in/around supervised laboratory environments (GMP, FDA 21, CFR Part 11)
- Strong solid grasp of Agilent Software portfolio (OpenLab CDS and ECM)
- Mass hunter and MS tech knowledge will be appreciated.
- Requires in-depth knowledge and experience in job and ability to work independently with problem-solving skills.
- Self-management and sound decision-making skills are vital to the role and must be able to work well under pressure.
- Must have excellent verbal and written communication skills , customer skills / soft skills and communicate successfully via WebEx/Teams
- Knowledge of Windows OS, SQL and Networking.
- Knowledge/experience with Citrix, Terminal Services, VM, Hyper V
- Experience with cloud deployments such as AWS and Azure is highly desired