TD Customer Support Fleet Ops Engineer

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Job Description:Job Description – TD Customer Support Fleet Ops EngineerAbout usThere is an opportunity in Airbus India Customer Services to join the Operational Unit "Technical Data Support & Services", which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that once the Service Bulletin is reported by the Customer, the Flight Operations (F.Ops) products are launched in compliance with TD processes, Quality Gates and SLAs.Experience Level needed: 2 to 8 yearsJob descriptionThe jobholder will be responsible forEnsure that Maintenance & Engineering and Flight operations Technical Data manuals are customized to the Customer fleet and Aircraft configuration in line with Airbus contractual commitmentsAnalyze and answer customer queries providing prompt and efficient support to the customer, on-time, on-cost and on-quality to improve customer satisfaction while satisfying safety requirements.Analyze the SB impact for F.Ops after an operator/MRO reports embodiment of SB and launch the reMaintain and contribute to enhance a close relationship with internal stakeholders and external customersPropose and contribute to proactive support activities and improvement initiatives to boost our efficiencyOperationsTeam Coordination:Contributes to an efficient transfer of information between India & Europe teamsOperational Support:Provides on-time, on-cost and on-quality operational supportCoordinates operational topics with all relevant stakeholdersAnalyses and provides answer to Customer Fleet Operations daily queriesProvides proactive support to Customers through adapted communication meansManage the incorporation of New Aircraft in Technical DataPlan the TD revisions to incorporate the new aircraftEnsure all associated communication with Customers & Airbus DepartmentsEnsure Follow-up monitoring through reports and dashboardsProvides support in accordance with Export Control rulesCustomers Relationship Management:Maintains and contributes to enhance high-level Customer satisfaction and proximity through adapted meansProvides contribution to CSIP action plan and follow-up as requiredProvides TD Operations awareness sessions to Customers on requestCommunication and ReportingProvides reporting of main operational achievements, issues and risks to the managementProject ManagementParticipates in TechData improvement Projects and/or cross-organizations improvement Projects on requestQuality and Process improvementProposes & Contributes to operational improvement initiativesContributes to regular revisions of the quality referential of the Team, to reflect latest state-of-the art ways of workingValuesDevelop and maintain a collaborative working environment across organizations, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environmentPropose and develop innovation and digitalization initiatives with respect to general interests of the CompanySupport a value driven organization by creating/increasing the awareness level of personal values, AIRBUS values and policiesSafetyReport any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activityContribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, in the analysis and follow up of reported events, identification and analysis of hazards and risk assessment in their own domain of activityPromote a safety cultureOUTPUTSDaily customer answers and up-to-date documentation delivered to Customers as per contract, customer fleet and aircraft configurationHigh Customer relationship and satisfactionProactive Customer supportPROFILEProfessional and technical skillsGood coordination and relational skills to deal with Customer support activitiesGood technical skills on Fleet Operations topicsAnalytical mindsetTD product knowledgeVerification and Validation skillsOverall knowledge of Project steps and ability to participate to ProjectsC1 level in English, written and spokenGood presentation skills, both oral and writtenBehavioral skillsAutonomyInitiative mindsetAssertivenessCustomers mindsetCollaborationStrong engagement & ReliabilityOrganized, adaptable and flexibleIntegrity and respectExperience:Master’s or a Bachelor's degree in engineering or AMEExperience between 2 to 8 yearsJob Disclaimer & Notifications:We bring to the notice of all concerned that Airbus India Private Ltd. followsa fair and merit-based employee selection and recruitment practice.Airbus India Private Ltd. does not:● Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoomail, Hotmail and others● Authorize anyone to either collect money or arrive at any monetary arrangement in return fora job at Airbus India Private Ltd.● Charge / accept any form of consideration or security deposit from job seekers and applicantsduring any stage of the selection and/ or recruitment process● Request for your credit card number or bank account numberIt has come to our attention that fake job offers under the aegis of Airbus India Pvt. Ltd. have been circulated by unauthorized personnel. On receipt of an interview call for any job at Airbus India Private Ltd., the candidate may take some measures such as visiting the official website or career site of Airbus to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details andany other relevant informationFor further information on Airbus India Careers, please click here. Please check www.airbus.com to get the contact details and enquire with the company to confirm if any information that you have received is genuine; do not respond to any fraudulent communication. Airbus India Private Ltd. will not be responsible to anyone acting on an employment offer not directly made by Airbus India Private Ltd.. anyone making an employment offer in return for money or othertype of gain is not authorized by Airbus India Private Ltd. and is not offering an approved job. Airbus India Private Ltd. reserves the right to take legal action, including criminal action, against such individuals/entities**Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse workenvironment. Airbus India selects job applicants (internal and external) on the basis of suitability for the job, andirrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion,ethnicity or differently abled/ (dis)ability.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus India Private LimitedEmployment Type: PermanentExperience Level: ProfessionalJob Family: Technical Data & Publications
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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