Product Support - Fund Accounting
FIS
- Aundh, Maharashtra Pune, Maharashtra
- Permanent
- Full-time
- We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
- We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
- Our role requirements ranges from a simple service deck -
Functional -
Techno-functional -
Enterprise Service/Client Service managers * We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
- We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
- We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business
- Providing day-to-day support to clients across multiple FIS products.
- Ensuring that all client queries are resolved maintaining high quality responses and timeliness.
- Acting as a first escalation point for clients and liaising with level 3 support teams to ensure issues are prioritized and resolved.
- Working and liaising with internal teams like product development team, technology services management team, professional services team, etc..
- Understanding clients’ setup, workflow processes to replicate the client scenario and report the issues to concerned teams.
- Documenting customer information and recurring technical issues to support product quality programs and product development.
- Minimum 4-9 years of Capital Markets (Fund Accounting) experience
- The ideal candidate must possess NAV calculation experience working with mutual funds or hedge funds
- Knowledge of financial instruments and fund accounting are essential
- Excellent oral and written communications skills
- Working experience on InvestOne will be an added advantage.
- Good analytical and problem-solving capability
At FIS, you can learn, grow and make an impact in your career.
- Extensive Health Benefits Program along with the Family Protection Plan
- Best-in-class career mobility options across the globe
- Award-winning learning offerings for career development
- Adaptable home - office work model
- Opportunity to work with global teams and clients