Job Description :Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments.Job Title: Customer Support ExecutiveInterview Location: KolkataMode of Interview: VirtualExperience: 0-1 yearsNotice Period: ImmediateWork Mode: wfoShift: US shiftAbout the RoleWe are looking for enthusiastic and dedicated Customer Support Executives to join team. As a Customer Support Executive, you will be the frontline representative of our customer service team, providing excellent communication and support to our clients and users. This is an exciting opportunity for freshers and entry-level candidates who are passionate about customer experience and service excellence.Key ResponsibilitiesRespond to customer queries via phone, email, and chat in a professional and timely manner.Provide accurate information, troubleshooting assistance, and support to customers.Maintain a high level of customer satisfaction through effective communication.Handle inbound customer issues and follow up on requests through to resolution.Escalate unresolved issues to appropriate channels while ensuring proper documentation.Achieve daily and weekly performance targets.Work collaboratively with the team to drive quality customer support outcomes.Skill RequirementsExcellent Communication Skills – Strong verbal and written English.Customer support and service orientation.Ability to handle stressful situations with patience and professionalism.Positive attitude and willingness to learn.Good problem-solving abilities.Comfortable working in rotational shifts.Additional Details:Experience Requirement: 0-1 yearsMust-Have: Excellent CommunicationQualification: Graduation and aboveInterview location: KolkataMode of Interview: VirtualWork Mode: WfoShift: US ShiftSalary: 2.5 LPAEmployment type: Full time
