Assistant Manager

• Manage team and ensure quality and productivity targets are met
• Preferred knowledge of the UK insurance industry in Claims
• Understanding of Claims Lifecycle (Bureau and Non-Bureau)
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance.
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Provide inputs on process and system to the team members.
• Client Interaction, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Collect and provide data required for various audits like ISO/COPC etc.
• Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy
• Effectively manage queue and balancing of work load
• Handle escalations

EXL Service