Director- In Business Risk- Treasury & Trade Solutions and Issuer & Investor Services

• Strategic Risk Alignment: Ability to formulate and execute risk and control strategies that are fully integrated with the Citi Services business strategy, anticipating market, technological, and regulatory changes.
• Business Acumen: Deep understanding of the Citi Services business model, competitive landscape, client needs, and high risk flows to ensure risk management supports sustainable growth and innovation.
• Executive Leadership: Proven capability to lead, influence, and manage a large, diverse team of risk and control professionals, fostering a high-performance, ethical, and risk-aware culture.
• Governance & Oversight: Experience in establishing robust governance structures for risk and control, including committee participation, issue escalation processes, and policy development for the Services business.
• Change & Transformation Leadership: Skill in leading significant control environment enhancements, process re-engineering, and technology adoption initiatives in response to evolving risks and regulatory demands within a complex global services organization.
• Executive Communication: Exceptional ability to communicate highly complex risk and control issues, strategies, and solutions persuasively and clearly to the Head of Citi Services, other executive leaders, and global functional heads.
• Regulatory Engagement: Strong track record of building and maintaining credible relationships with global and local regulators, effectively articulating Citi's control framework and risk posture within the Services business.
• Cross-Functional Collaboration: Demonstrated ability to drive collaboration and achieve consensus across various business lines, operations, technology, and support functions within Citi Services, often in a matrix management structure.
• Negotiation & Influence: Adept at negotiating priorities and influencing decision-making related to risk appetite, control investments, and remediation efforts across the organization.

• Proactive engagement with country/product/cluster teams from ideation, product design and client implementation

• Create an inventory of country/product/cluster initiatives/pipeline
• Ensure engagement of country/product/cluster teams end to end
• Ensure risk and control strategies are embedded within these initiatives

• Deliver Consent Order and Transformation activities in alignment with global programs

• Employ quality assurance checks to ensure a consistent approach across country/product/cluster
• Achievement of all SLA’s

• Design and deliver proactive risk reporting with targeted key risk metrics

• Utilize global reporting hub to ensure consistency of metrics across country/product/cluster
• Continually enhance key risk metrics to ensure a proactive approach to risk identification
• Ensure collaboration across country/product/cluster when remediating issues or completing deep dives into risk events
• Continued focus on achieving regulatory compliance outcomes with minimal overdue regulatory change

• Implement MCA enhancements

• Deliver against uplift program in a timely manner
• Ensure all deliverables are completed to a high level of quality and employ quality assurance checks
• Implement standardized control reporting format

• Reduction in issues, ORE’s and near misses

• Active management of all risk events
• Demonstrate, through metrics, a reduction in risk at the country/product/cluster level
• Achieve SII’s of greater than 80% for the clusters

• Ensure high quality governance and reporting

• Maintain high standards of risk management forum governance and reporting practices
• Improve BRR format and streamline to create efficiencies
• Deliver on assigned initiatives to a high level of quality and within allocated timeframes
• Ensure all key metrics remain within risk appetite and executive scorecards
• Manage the levels of long-standing risk acceptances

• This job needs the incumbent to possess specialized product knowledge around Services business and product offerings. The complexity of the job arises from -

• Therefore, the incumbent has a demanding role to play in -

• Completion of all LCS entries within SLA’s
• Identify and implement process improvements to enhance operational efficiency
• Demonstrate compliance with OKR’s
• Continue weekly reviews of PLE’s/NM’s/ORE’s to ensure future potential losses are minimized
• Focus on effectiveness of fraud risk management activities across the clusters
• Deliver on controls automation and manual/bespoke initiatives
• Direct expenses within or lower than plan

• Evolving regulatory landscape and heightened regulatory inspections with stringent timelines
• Developing relationships across all three lines of defense internally as well as regulatory authorities externally. As a result, become the first point of escalation on any issue. Become a thought leader and advisor
• Knowledge depth within the Services business and product organization, to be able to provide in-house credible challenge and proactive risk management solutions beyond one’s normal scope of activities on an ongoing basis.
• Promote team involvement in Process and Change Management within the myriad of existing regulatory constraints.
• Manage risk and compliance needs and requirements
• Manage governance expectation with the existing resource base.

• In-depth knowledge of regulations, market practices and bank operations

• Strong understanding of key Citi policies with respect to Risk & Controls and escalation

• Sound ability to execute credible challenge, risk identification & assessment including data analysis and management reporting

• Interpersonal and Communication skills for effective and navigating difficult/conflicting conversations

• Commitment to the highest ethical standards and fostering a strong culture of integrity and transparency within the team and the broader organization.

• Proactive & forward-looking approach to identifying emerging risks, anticipating future regulatory requirements, and implementing preventative controls before issues materialize.

• Ability to maintain effectiveness and provide decisive leadership in high-pressure situations, navigating ambiguous information and rapidly changing business or regulatory environments.

• Experience in managing relationships with diverse stakeholders, including senior management, business leaders, internal audit, and external regulators.

• Excellent ability to articulate complex risk concepts and control issues clearly, concisely, and persuasively to both technical and non-technical audiences. This includes strong presentation skills.

• Strong ability to work effectively across various departments, regions, and functions within a matrix organization.

• People with relevant business and risk management experience

• Ability to work with broad group of stakeholders

Citigroup