Analyst - BIT - Service Desk

• A truly global working environment with a strong focus on diversity and inclusion that enables you to work with people of different cultures from all around the world.
• An excellent work-life balance, including flexible working times and remote working options wherever possible.
• A unique SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings.
• Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
• Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.
• No formal dress code – dress the way you feel comfortable every day.

• Register and resolve all IT related 1st level/2nd level incidents and requests.
• NOC Monitoring.
• Windows Imaging/Reimaging Task (Intune/MEM).

• User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
• Collection and documentation of best-practice/processes and other technical processes.
• Escalation of unresolved or out of team scope tickets to the next level support.
• Ensuring end user satisfaction by providing best in-class customer services.

• Should have minimum 3 years of proven experience in 1st & 2nd level support.
• Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish, Portuguese will be add-ons.

• IT Service Desk Analyst must have bachelor’s degree or relevant technical Degree.
• Knowledge and working experience in any one of the following areas and certification will be add-on:
• MS Navision
• Dynamics 365
• SharePoint Online
• PSA
• OneDrive
• Cisco Meraki
• AWS or Azure basics
• MS Teams

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