Assistant Manager - Client Solutions Group
GfK
- Gurgaon, Haryana
- Permanent
- Full-time
- Act as strategic partners to our clients.
- Being an innovation agent. Drive change for faster reaction to changing market requirement.
- Being an expert in your market (industry, products, channels etc.)
- Develop fact-based answers to complex key business questions.
- Become a market expert in one or more categories / industry segments.
- Deliver insightful presentations and actionable recommendations to our clients.
- Onboard clients on gfknewron platform.
- Drive adoption (i.e., activation, reactivation, and engagement) of gfknewron within client organization by demonstrating clear ROI to client.
- Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant).
- Coordinate client services cross countries and categories (whenever relevant).
- Identify leads for cross sell and upsell opportunities with the client.
- Help improve renewal rate by demonstrating clear business outcome and value.
- Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience.
- Collaborate with account management at the pre-sales and renewal stages.
- Collaborate with other business unit teams to identify opportunities for strategic assignments.
- Coordinate internal client services nationally (for all) and internationally (optional).
- Run final quality checks for the GfK seal of quality (wherever relevant).
- Validate / conduct QC to guarantee GfK seal of quality (wherever relevant).
- Bachelor´s/ Master´s degree in Business Administration, or equivalent experience.
- Strong business understanding in durable consumer goods markets and related Retail.
- Interest in multiple product categories and markets.
- Ideally 2-4 years of experience in consulting, market research, product management of durables or equivalent business units
- Strong presentation and communication skills, client-centric approach.
- Proactive and consistent engagement with multi-disciplined teams.
- Co-ordination and decision making of how to achieve client outcomes and organization goals.
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences.
- Passion, dedication, and commitment.
- Creativity and the ability to address real-world business problems analytically.
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude.