Executive - Business Development - Pest Control (1-5 yrs) Bangalore (B2C/Retail/Channel Sales)
ACUITY PEST CONTROL
Bangalore, Karnataka
Permanent
Full-time
2 months ago
Job Responsibilities:- Business Development (Sales) Visit and oversee sales from Tier 2 and 3 accounts.- Acquire business according to the approved branch business plan by utilizing various sources.- Responsible for sales promotion activities in the assigned territory.- Ensure all Sales KPIs are achieved on a monthly basis.- Identify and follow up with potential customers and respond to inquiries within a specific time frame.- Maximize conversion of inquiries into orders.- Ensure renewals are in line with Company Expectations.- Maintain close attention to developments and business opportunities in the assigned territory Customer Service :- Ensure the quality of service delivery.- Maintain good relationships with customers.- Prepare and submit reports to customers on time.- Address complaints and participate in resolving them with Operations and Back Office when necessary- Conduct detailed inspections at clients' site.- Prepare quotations for customers through the system.- Provide feedback from customers to Branch Manager and collect Appreciation Letters from RBU/CBU customersAdministration and Accounts :- Ensure timely submission of invoices and obtain necessary acknowledgments when required.- Follow up for timely and accurate invoicing by the back office.- Share costings and customer expectations with operations prior to service delivery.- Ensure all collections are deposited with the back office within 24 hours.- Review daily collection and billing with the back office department.Maintaining Systems and MIS :- Ensure required sales systems are updated in a timely manner.- Prepare Daily and Monthly Sales Reports.Maintain customer database :- Set appropriate customer expectations regarding pest management.- Ensure correct customer information, including email address, 2 contact numbers, and address with landmark, is captured- Sell visits according to iCABS frequencies to establish Annual Template Calendars for timely service delivery by service planners.- Share and explain cost sheet to operations along with material details before service delivery.- Ensure all sales are visible in iCABS for planning and execution via Service Companion before delivery.- Promptly enter new sales into SRA to provide adequate lead time for service execution.- Ensure Service Scheduling is done in consultation with Service Planners, and no commitment to customers is made without consulting SP.Key Result Areas :Business Development (Sales)- Develop new business opportunities & Upselling Opportunities- Collection & DSO- Customer Service- Timely Invoice Submission- Competencies (Skills essential to the role):- Good in Demonstrating Selling Skills- Good Interpersonal & Networking Skills- Ability to communicate effectively with the team members- Ability to negotiate with the clients- Ability to achieve targetsEducational Qualification / Other Requirement:Any Graduate (Any stream)- Sales experience of a minimum of 2 years in Direct Sales (Facilities Management) for Commercial business profile- Minimum of 2 years of Home product / Home service business, residential cleaning services for Residential business profile (Will be an added advantage)Role Type / Key working relationships:Field Sales - Individual Contributor RoleExternal team- Customers and Customer representativeInternal team- ABM/BM, Operations & Sales Colleagues, PlannersWhat can you expect from RPCI?We believe in:- Safety- Integrity- Innovation- Learning & Development- Open & Transparent- Performance OrientationRequirements:- Candidate will be handling Tier 2 Tier 3 clients- IT Sales and Food Establishments - Preferred- Good Communication in English- Negotiation skill- B2B sales- 2 to 5 years relevant exp (ref:updazz.com)