The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customers process and for bringing the products technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training. The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customers process and for bringing the products technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training. Main Responsibilities & Tasks: Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations Be responsible for the assigned product line to support sales target achievement in the defined territory Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs Report on competitors products and feedback information to the application specialist management and products management Provide basic product training to internal sales and dealers, and running external customer workshops and seminars Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports Qualification & Skills: Master s degree in biotechnology, biochemistry or similar life science disciplines or Engineering degree in biotechnology or biochemical engineering 5-8 years of experience in Life Science Industry in process development / Upstream manufacturing in Biopharmaceutical industry Proven skills of relevant process unit operations in cGMP Bioprocessing, especially upstream handling Good Market Knowledge (Customers and Competitors) Excellent teamwork skills and proven ability to also work with cross-functional teams without formal authority. Excellent communication and presentation skills Strong customer orientation Proven software skills, e.g. Microsoft Office Fluent in English and ideally in other local languages
