Salesforce Analyst
- Bangalore, Karnataka
- Permanent
- Full-time
- Resolving Salesforce issues and data related problems. Providing guidance and support to users on the system.
- Managing the day-to-day administration of the Salesforce platform, including troubleshooting, configuration, and ensuring data integrity.
- Diagnosing and resolving technical issues related to the Salesforce platform, working with end-users and technical teams.
- Collaborating with cross-functional teams, communicating effectively with stakeholders, and providing regular status updates.
- Analyzing business requirements, designing technical solutions, and providing support for Salesforce implementations tailored to specific business needs.
- Documenting solutions, maintaining training materials, and contributing to the development of best practices.
- Identifying opportunities to improve the efficiency and effectiveness of the support team and processes, staying up-to-date on new Salesforce features, and assessing their impact.
- Proven experience with Salesforce configuration, customization, and administration to an Intermediate Administrator level. CPQ experience preferred. Financial User on Salesforce Cloud experience preferred.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- A commitment to providing excellent customer service and building positive customer relationships.
- Strong analytical and problem-solving skills, with the ability to analyze business requirements and design effective solutions.
- Ability to work effectively in a team environment and collaborate with cross-functional teams.
- Ability to adapt to a fast-paced environment and stay up-to-date on new Salesforce features and technologies.
- Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
- Annual Leave – 20 days of annual leave, plus public holidays
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
- Personal Growth – We’re committed to enabling your growth personally and professionally through development programmes.
- Life Insurance - 2x annual salary
- Personal Accident Insurance - providing cover in the event of serious injury/illness.
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success.