Job Description:We are seeking an experienced Virtual Desktop Infrastructure (VDI) Architect to lead and shape our VDI and Cloud Desktop service offerings. This role requires a unique blend of strategic vision, presales expertise, and hands-on delivery leadership. You will be responsible for defining solution standards, guiding client engagements, and ensuring successful implementations of platforms such as Microsoft Azure Virtual Desktop (AVD), Citrix Virtual Apps & Desktops (CVAD), Amazon WorkSpaces, and AppStream 2.0.This is not just a presales role—you will be a trusted advisor and delivery leader, taking ownership of the service line from concept through go-live.Key Responsibilities1. Practice Leadership & Capability BuildingDefine and evolve the VDI service catalog across Azure, Citrix, and Amazon platforms.Build reference architectures, deployment templates, and automation playbooks for scalable delivery.Establish technical standards and governance frameworks in alignment with cloud, security, and network teams.Act as the practice lead in client and internal forums.Mentor architects, engineers, and operations teams to uplift technical maturity.2. Presales & Solution DesignLead solution architecture for RFPs, RFIs, and proactive client proposals.Conduct discovery workshops to assess client environments, user personas, and application landscapes.Develop high-level designs, cost models, and Bill of Materials (BoMs).Present solutions to executives, IT leaders, and technical stakeholders.Lead proof-of-concept and pilot programs to validate solution designs.3. Technical Delivery & OversightGuide delivery teams throughout design, build, and deployment phases.Define and manage golden/master image lifecycles across platforms.Implement profile management strategies using FSLogix, Citrix UPM, or Amazon WorkDocs.Provide design reviews, technical governance, and readiness checks.Ensure secure, performant, and compliant deployments in partnership with infrastructure teams.Drive observability and performance tuning with AVD Insights, Azure Monitor, Citrix Director, AWS CloudWatch, etc.4. Governance & Service QualityDefine and monitor SLAs and KPIs for VDI services.Align solutions with zero-trust security principles, compliance requirements, and operational standards.Develop runbooks, SOPs, and transition documentation to ensure operational readiness.Champion continuous improvement through metrics, incident reviews, and user feedback.Required Skills & ExperienceMulti-Platform VDI Expertise: Proven experience with AVD, Citrix CVAD, Amazon WorkSpaces/AppStream, Nerdio, and Browser Islands in enterprise environments.Practice Development: Ability to create service offerings, monitoring solutions, reference architectures, and governance models.Presales & Solutioning: Skilled in client engagement, requirement gathering, and developing winning proposals.Profile & Image Management: Deep expertise with FSLogix, Citrix UPM, Amazon WorkDocs, and image lifecycle management.Monitoring & Optimization: Proficiency in Azure Monitor, Citrix Director, AWS CloudWatch, ThousandEyes for diagnostics and performance tuning.Collaboration: Successful track record working with cloud, network, identity, and security teams.Skills:Vdi,Azure Cloud,CitrixAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
