Partner Support Advisor (Billing)
- Gurgaon, Haryana
- Permanent
- Full-time
- Excellent verbal and written communication skills, with strong attention to detail
- The ability to work as part of a team, with a common goal
- Well-developed, proactive, can-do, customer centric attitude and behaviour
- An ability to solve problems in a logical manner, thereby rectifying customer issues speedily and efficiently
- Enthusiasm, self-motivated & willing to operate flexibly
- Intermediate knowledge of Excel
- Ability to understand technical data specifications
- High level of accuracy
- A desire to improve both personally and as a team
- Run reports and checks on customer charging using the company’s own developed billing system
- Resolve unbilled items (i.e. where a tariff hasn’t been assigned to a customer)
- Data collection and checks of CDRs, identifying efficiencies where possible
- Follow department procedures to enable live bill run sign offs
- Support the line manager with ongoing improvements to the billing function, including:
- Templating reports
- Bill-run procedures (i.e. data collection)
- Pro-active ideas to drive improvement
- Support Billing department as required and be involved with cross training between Managed Billing and Wholesale Billing teams
- Charge queries
- Assist with Partner migrations
- Additional ad-hoc requirements as directed
- Holidays: 18 days annual leave, + 6 public holidays
- Other Leave: 7 days casual leave, 7 days sick leave
- Development: In-House Training Academy
- Wellbeing: Mental Health support