Assistant Manager

• Excellent knowledge of end-to-end P2P process.
• Should have performed Invoice Processing, Vendor, TnE with good communication skills.
• Good knowledge on account payable principle and concepts
• Contact with customers via email and MS Teams on a day-to-day basis.
• Act as Voice of the Customer internally to represent customer needs and wants.
• Strong experience working with Excel/Spreadsheets.
• Excellent verbal and written communication skills and is a fluent speaker/writer in English.
• To impart process training to all new joiners.
• Provide and accept on time feedback on process training and ensure timely corrective action.
• To clear the assist queue daily and provide feedback to team members.
• Compliance rules and regulations are a part of process / product knowledge.
• Tested as a part of process and product knowledge.
• Should be able to judge in case the request is to be escalated or not for further clarification.
• Knowledge of Company Wide Procedures
• Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
• Able to deliver on all the performance metrics.
• Client Reporting (any client systems where client reports are generated / updated)
• Speaks, writes, converses fluently and convincingly with team members / clients.
• Shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.
• Cooperates, supports, and works well with others in pursuit of team goals.
• Gathers and analyses data to solve problems fast and effectively after evaluating possible options.
• Understands and aligns with the organizational targets in a flexible manner and makes plans to achieve them speedily and effectively.
• Is committed to understand customer needs and responds quickly with the best solution.

EXL Service